Designing the next business model before the current one plateaus
How companies can identify new value pools and build business models that combine differentiated customer value with scalable economics.
Read articleRelated macro
Articles
How companies can identify new value pools and build business models that combine differentiated customer value with scalable economics.
Read articleHow turnaround strategies can rebuild competitive position by resetting the portfolio, operating priorities and sources of future growth.
Read articleFocus
Revenue and market share can obscure substantial differences in returns across activities, customer groups and positions in the value chain.
Recovery becomes possible when management distinguishes valuable businesses and capabilities from activities preserved mainly through history or optimism.
Strategic challenges
Customer enthusiasm can coexist with weak pricing, expensive acquisition or an operating model that becomes uneconomic at scale.
Options that are attractive early in a decline can disappear as cash, customer confidence and organisational capacity deteriorate.
POV
A B2B strategy becomes stronger when the value proposition is distinctive enough to be highly relevant to some customers and deliberately less relevant to others.
A large pipeline of experiments is not evidence of innovation strength when the organisation cannot explain which future advantages it is trying to build.
Strategic impact
Moving from transactions to subscriptions or outcomes affects cash flow, risk, capabilities and customer relationships far beyond pricing.
Staged validation makes it possible to expand commitment only after the assumptions carrying the greatest risk have been tested.
What we observe
We frequently see location counts rise while sales density, franchisee returns or new-unit payback gradually deteriorate.
We frequently see consolidated performance obscure businesses that consume capital and attention without a credible path to attractive returns.